Guide and tips

Your trust is our primary concern. Learn how to stay safe when buying and selling on mobile.de.

What Makes a Trustworthy User

Trust is the foundation of a successful business. Naturally, when buying or selling a vehicle, we wonder if we can trust the other person. But trust is a two-way street: the other person is also wondering whether they can trust us.

Therefore, we would like to share some tips and behaviors that can help you increase trust on mobile.de and ensure a successful transaction.
  • Create a mobile.de Account:

    As a seller, you will need one anyway, but even if you are searching for a vehicle, an account is useful. Not only will your searches be synchronized across all devices, but it also increases the trust of sellers when you do not appear anonymously.

  • Communicate with Respect:

    Be polite in your interactions with others. You may be dealing with older individuals or people who have different manners than you.

  • Speed:

    A form of politeness is also not making others wait too long. Respond to inquiries promptly, just as you appreciate when your questions are answered quickly.

  • Reviews:

    Read reviews and write them when you are invited to do so. This way you benefit from the experiences of other users and allow others to benefit from your experiences.

  • Follow Dealers:

    If you have had good experiences with a dealer, you can follow them. Simply click on 'Follow Dealer,' and you will be informed about new listings from this dealer under 'My Searches.'

  • Stay Vigilant:

    If a buyer or seller behaves suspiciously or you suspect fraud in a listing, report it to mobile.de. This protects other users from fraud, and you benefit from users who do the same.

Are you missing any information in our safety center?