- Filter listings + block fraudulent ones:
We want to ensure that every listing on mobile.de is genuine. We scan all new listings for signs of fraudulent activity. Our algorithms filter out suspicious offers and delete or block them before they are visible to users.
- Immediate deletion of fraudulent accounts:
mobile.de has developed a system to identify and automatically delete fraudulent participant accounts. We monitor account activities for anomalies using a combination of AI-driven algorithms and manual reviews. If an account is deemed suspicious, we will delete it immediately. This prevents mobile.de users from seeing potentially fraudulent listings and avoids contact with such providers.
- Blacklist the black sheep:
Another component of our security system is cross-checking with already known fraudulent data. This can include email addresses, computer IDs, or phone numbers. This way, we prevent repeated fraud attempts from these accounts or devices.
- Rigorous vetting of new dealers:
Most listings on mobile.de come from professional dealers – more than 40,000 vehicle dealers currently use mobile.de. Therefore, new dealers are thoroughly vetted during registration before they can offer vehicles on our marketplace. This ensures that only reputable companies gain access to mobile.de.
- Swift action against phishing:
Phishing refers to online fraud through fake websites, emails, or other messages. For example, a seller might send you a link that leads to a site that looks like mobile.de but is fake. The aim is for you to enter data that fraudsters then use for their purposes. This poses a significant threat to our users, as we contact unknown individuals with every purchase and sale. At mobile.de, a specialized team continuously works to scan messages for links to suspicious sites, identify phishing pages, block them, and report them to the relevant authorities and providers.
We protect our users from fraud and unfair activities, making mobile.de a safe and reliable marketplace. We scan listings for signs of fraudulent behavior and false information, block user accounts if they violate guidelines, review newly listed vehicles, vet new dealers, and adhere to the highest security standards.
How we ensure your safety.
Through these activities, we are able to protect many of our users – and yet, complete security cannot be guaranteed. Because, of course, fraudulent providers also try to change their methods. So there is always a residual risk – but you can minimize it with our safety tips! And you can help mobile.de further increase security: Report to us if you come across a suspicious listing or if you are prompted in a communication to reveal personal information.