mobile.de Privacy Notice



This Privacy Notice is valid from 5 January 2017.

1. Scope and Data Controller
2. Collection of Personal Information
3. Use of Personal Information
4. Our Disclosure of Your Personal Information
5. Cookies, Web Beacons and Similar Technologies
6. Accessing, Reviewing and Changing Your Information
7. Protection and Retention of Your Personal Information
8. Other Information

Consent
By consenting to this Privacy Notice, you agree to our use of your personal information in the cases marked in this Privacy Notice underscored and in bold type for the purposes described there. Your consent refers to collection and storage, use and disclosure of your information as described at the relevant place marked in this privacy notice.

 


1. Scope and Data Controller

This privacy notice describes the policy of mobile.de GmbH regarding the collection, use, storage, disclosure and protection of our personal information ("Privacy Notice"). Throughout this Privacy Notice, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous or aggregated so that it cannot be used, whether in combination with other information or otherwise, to identify a specific user.
This Privacy Notice applies to the websites mobile.de, automobile.it and automobile.fr and all related websites, applications, services and tools where reference is made to this Privacy Notice, regardless of how you access the services, including access through mobile devices.

Data Controller
The data controller for the processing of your personal information is mobile.de GmbH, Albert-Einstein-Ring 2 – 6, 14532 Kleinmachnow Dreilinden, Germany.

In the event that this Privacy Notice is amended, we will publish the amended Privacy Policy and the effective date of the amended Privacy Notice on the website. We advise you to read this Privacy regularly. We will make changes that concern a consent given by you only by obtaining your consent again.

Binding Corporate Rules
Our parent company, eBay Inc., has established a set of corporate rules for privacy, known as Binding Corporate Rules (BCRs), which are the global privacy standards for all eBay companies. These BCRs have been approved by the competent European Union privacy regulator. They are a commitment by eBay Inc. to adequately protect your personal information regardless of where the data is collected, processed or stored. Depending on where you reside or where your registered office is, the BCRs may also provide you with some additional privacy rights based on a decision by your local privacy regulator or court. These privacy practices of our corporate family are consistent with those described in this Privacy Notice and in our BCRs. More information about our binding corporate privacy standards, our global privacy practices and principles, including information on how to contact us with any questions, is available at our eBay Privacy Center.

2. Collection of Personal Information

You can visit our website without registering for an account. When you have registered an account with us or have otherwise provided your personal data, you decided to give us your personal information and not to remain anonymous to us. By accepting this Privacy Notice and providing your personal information, you consent to the transfer and storage of this information on our servers in the Federal Republic of Germany and at several customer and operations centers around the world, including in the United States. We collect the following types of personal data and further information in order to provide you with the use of and access to our sites, applications, services, tools and member-to-member communication resources and to design them according to your needs, in particular to help us personalize and improve your experience and adjust content and ads.

• Information we collect automatically

When you visit our websites, use our applications, services and tools or reply to our ads or other content, we automatically collect the information you sent to us by your computer, mobile device or other equipment that provides access. This information is associated with you personally only when you sign in as registered user or you have provided your e-mail address or other data to identify you when using our sites, applications, services or tools, and includes but is not limited to:

   • device ID or unique user identifier, device type, computer and connection information, statistics on page views, traffic to and from the sites, visited sites, referral URL, ad data, IP address and standard web log information; and
   • anonymous information collected through our use of cookies and web beacons.

For further information on automatic data collection, see our User Cookie Notice.

• Information you provide to us

We collect and store any information you enter on our sites or that you provide to us when you use our sites, applications, services or tools. This may include, but is not limited to:

   • information that you provide to us when you register for an account or applying for one of our services, including email address, phone number, mobile phone number, mail address and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
   • information you may provide to us via social media, sites or third party services;
   • transactional information based on your activities on the sites, applications, services and tools (such as ads and other content you generate or that relates to your account, your search requests, klicks on and storage of ads or the use of the contact function in ads); this also includes the information collected by us in pseudonymized form that the phone number individually displayed in an ad was called.
   • information provided in the context of community discussions, chats, dispute resolution and correspondence/feedback through our site or via email/facsimile/mail;
   • additional personal information we ask you to submit to authenticate yourself or if we believe you are violating our General Terms and Conditions and/or Principles (for example, if allowed by the law we may ask you to send us an ID or bill to verify your address or identity).

• Information we collect from mobile applications or devices

When you download information, or use our mobile applications, or access one of our mobile optimized sites, we may collect information about you and your mobile device as discussed above in this notice. This may include location information. We may use this information to provide you with location-based services, such as advertising, search results and other personalized content as authorized by you and your device. Most mobile devices allow you to control or disable location services in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.
We will obtain your explicit consent before we collect any additional personal information from you as a result of your use of our mobile applications or your access to our sites using a mobile device. You may also be provided with an additional short-form privacy notice explaining any additional or specific information we may collect from you that is not listed in this notice.

• Information from other sources

We may receive or collect additional information about you from third parties and add it to our account information. This information includes, but is not limited to: demographic data, navigation data, additional contact data and additional data about you from other sources, such as public authorities, to the extent permitted by law.

• Information collection from social media and sign-on services

We offer sign-on services that enable you to use third-party log-in credentials (such as Facebook or eBay) to access our websites, applications, services and tools. We also offer services that allow you to share information with third-party social media websites such as Facebook, Google Plus, Twitter, and others.

You may choose to provide us with access to certain personal information stored by such third-party websites. The personal information we have access to varies by website and is controlled by your privacy settings on that website and your consent. By associating an account managed by a third party with your account registered with us and authorizing us to have access to this information, you agree that we may collect, use and store information from these websites in accordance with this Privacy Notice.

3. Use of Personal Information

Our primary purpose in collecting and using personal information is to provide you with access to our sites and/or use of our services, applications and tools, provide you with the requested customer service and relevant information about your account and our services, and to provide you with a safe, smooth, efficient, and customized experience within the context of the need-based design of our services. By consenting to this Privacy Notice, you agree that we may use your personal information to:

  • provide you access to our websites, applications, services and tools and customer service you request by means of email or telephone, in particular to contact you after you requested an appointment with a mobile.de dealer in the context of a sales enquiry in order to confirm or remind you of the appointment, for example, or to otherwise support you with regard to the appointment.
  • prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our General Terms and Conditions and/or Principles;
  • personalize, measure and improve our services, content and ads;
  • contact you, either via email or telephone, to resolve disputes, collect fees, and troubleshoot problems with your account or our websites, services, applications or tools, or for other purposes authorized by law;
  • compare information for accuracy, and verify it with third parties;
  • provide you other services requested by you as described when we collect the information.

Use of personal information for marketing purposes

If you have given your consent pursuant to the statutory regulations and/or the statutory requirements are satisfied, we use your personal information to:

  • inform you about our and our corporate family's websites, applications, services and tools;
  • deliver targeted marketing and promotional offers based on your communication preferences;
  • send you invitations to participate in dealer evaluations, surveys or market research;
  • personalize, measure and improve our advertising based on your ad customization preferences.

We assure you that we will not disclose your personal information to third parties for their marketing purposes without your explicit consent. We may combine your personal information with information we collect from other sources and use it to improve and personalize our advertising and marketing to you.

Opting out of our use of personal information

  • Direct marketing. If you do not wish to receive marketing and promotional communications from us, you can indicate your communication preferences in your account (My mobile.de/ Edit contact data / My Data) or within the direct communication from us (for example by sending an email to datenschutz@team.mobile.de) or use the unsubscribe link in the marketing or advertising communication to unsubscribe.
  • Usage analysis. Should you not wish that we collect data regarding your visit on our site and the usage of our services, applications and tools in pseudonmyzed form, you can find relevant information on how to object to data collection in our User Cookie Notice.
  • User-based online advertising. You can visit our relevant information site for more information on how to display user-based online advertising on our and third-party websites and on how to deactivate it.

Information on how to withdraw your consent to the use or disclosure of your personal data as a whole can be found at the end of this Data Privacy Policy under Withdrawal of Consent (see end of article).

4. Our Disclosure of Your Personal Information

We disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed only in accordance with applicable laws and regulations. As stated above, we do not disclose your personal information to third parties for their marketing purposes without your explicit consent.

We may also share your personal information with:

  • Other members of the eBay Inc. corporate family (like eBay), to provide joint content and services (such as registration and customer service), to help detect and prevent potentially illegal activities and violation of our General Terms and Conditions, and to guide these members of the eBay Inc. corporate family in making decisions about their products, sites, applications, tools, services and communications. Members of our corporate family may use this information to send you marketing communications only if you have consented to their services and will use your personal information in compliance with their respective privacy policies and our global privacy standards.
  • mobile.de dealers that you have selected for an appointment in the context of a sales enquiry initiated by you in order to enable those selected mobile.de dealers to contact you with regard to your sales enquiry via the contact details provided by you (name, e-mail address, telephone number).
  • Service providers with whom we have entered into an agreement to help us provide our services on the website and business operations (such as, but not limited to, fraud investigations, bill collection, marketing agencies, website operations including feedback solutions, affiliate and rewards programs and additional display options, including the integration of maps in ads with dealer location information).
  • Third-party providers of websites, applications and tools and members of the eBay Inc. corporate family (such as eBay Kleinanzeigen) that we cooperate with in accordance with our General Terms and Conditions so that they publish or advertise your ads and their content on their websites or in their applications and tools. If we also send personal data along with the content of your ads to third-party providers, this will be solely on the basis of an agreement limiting use by the third-party provider of such personal data and obligating the third-party provider to take security measures with regard to such information. In particular, third-party providers are not permitted to sell, lease or in any other way pass on the personal data included in your ads to third parties. Such limitations with regard to the transfer of information to members of our corporate family result from our common Binding Corporate Rules (see above).
  • Other third-party providers to whom we send your information at your explicit request (or about whom you are explicitly notified and to whom you have given consent when using a specific service).
  • Owners of intellectual property rights, where the relevant owner of an intellectual property right or a third party authorized by the owner believes in good faith that an ad infringes the rights of the owner. Before an owner of intellectual property rights receives personal information (such as name, address, city, postal code, country, telephone number, e-mail address and name of company), he must enter into a confidentiality agreement that ensures, among other things, that this information may be used only in connection with legal proceedings and/or to obtain legal information and/or answers to questions from the user who ran the ad.
  • Law enforcement or regulatory agencies or authorized third parties, in response to a request relating to a criminal investigation or a suspected criminal activity, illegal activity or any other activities that may expose us, you or any other user to legal liability. In such events, we will disclose information relevant and necessary to the investigation such as name, city, postal code, telephone number, e-mail address, user ID history, IP address, fraud complaints and bidding and listing history.
  • Companies that we intend to merge with in the context of reorganization or that acquire us. In the event of such a merger, we will require that the new combined entity follow this User Privacy Notice with respect to your personal information. If your personal information should be used or disclosed for any purpose not set out in this notice, you will receive prior notification.

While we use contractual and other measures to ensure protection of personal information, the laws and regulations relating to privacy and personal information protection in other jurisdictions may not be the same as, or similar to, your local privacy laws. The governments, courts, law enforcement or regulatory agencies in these other jurisdictions may be able to request discloser of personal information through the laws of these countries. In our efforts to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except where we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss, to report suspected illegal activity, or to otherwise keep the community free from bad actors.

Personal information you share on our website
Our website allows users to share ads and other information with other users, thereby making this shared information accessible to other users. Since our website also enables you to directly contact other users, we recommend that you consider how you share your personal information with others. You are solely responsible for the personal information you share through our website and therefore we cannot guarantee the privacy or security of the information shared by you with other users.

If you access our website from a shared computer or a computer in an Internet café, we urge you to log out properly after every visit. If you do not want information concerning you or your log-in data to be stored on shared computers, you must delete the cookies and/or the search history for your website visits.

Dealer Ads
Car dealers registered on the mobile.de website consent that their location information may be transmitted for the purpose of displaying map material (showing the location in ads) to external providers that may be outside the European Economic Area (EEA). If a dealer does not want his location to be shown on a map in his ads, he may contact the mobile.de customer service at any time.

5. Cookies, Web Beacons and Similar Technologies

When you use our websites, services, applications, messaging (such as e-mail) or tools, we or our authorized service providers may use cookies, web beacons and other similar technologies for storing information to help provide you with a better, faster and safer experience and to adapt content and advertising. For more detailed information on our use of these technologies, see our Cookie Notice.

In our Cookie Notice, you will find more information regarding our usage of procedures to analyze the use of our websites, applications, services and tools (incl. Google Analytics and the "SCMnG" procedure for reach measurement) and information on how to opt out / deactivate these tools).

6. Accessing, Reviewing and Changing Your Information

You can see, review and change or delete most of your personal information by calling up the status page of the ad you placed or by signing in to your user account. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. In some cases, once you make a public posting on the site, you may not be able to change or remove it (for instance, to change your ad later or to delete a message). If you want to delete your user account, you can do this yourself in your user account or contact our mobile.de customer service for this. We will process your request within a reasonable period of time and deal with your personal information in compliance with the applicable statutory regulations. You may also request from our mobile.de customer service information about, changes or corrections to and the deletion of all personal information we have stored about you within the framework and scope of your legal rights to information, correction and blocking/deletion.

7. Protection and Retention of Your Personal Information

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration of such information. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. If you nevertheless are of the opinion that your account was misused, please report this to us under datenschutz@team.mobile.de.

We retain personal information no longer than is legally permissible and delete personal information when it is no longer necessary for the purposes as described above.

8. Other Information

Abuse and unsolicited commercial communications ("spam")
We do not tolerate abuse of our website. You do not have permission to add other users of our website to your mailing list (e-mail, text message or postal) for commercial purposes, even if a user has purchased something from you, unless the user has given his explicit consent. If you notice that someone is abusing our Website (spam or spoof e-mails or text messages), please report this to datenschutz@team.mobile.de.

Messaging Tools
It is not allowed to use our member-to-member communication resources to send spam or content that violates our General Terms and Conditions in any other way. We may scan messages sent via these resources automatically and filter them manually for spam, viruses, phishing and other malicious activity or illegal or prohibited content in order to block the entire message or the prohibited content, if necessary. We do not, however, permanently store messages sent through these resources.

Third Parties
Unless explicitly provided otherwise in this Privacy Notice, this Privacy Notice applies only to the use and disclosure of information we collect from you. If you disclose your information to others, whether they are prospective buyers or sellers on our websites or other websites throughout the Internet, different rules may apply to their use of disclosure of the information you provide to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Where we cooperate with third parties to provide certain services or use third-party providers' tools for this purpose, we state explicitly what privacy policy applies to you. We encourage you to ask questions and obtain information about their privacy policies before disclosing personal information to third parties.

Contact Us
If you have any questions about our website and how we treat your information, please contact us by e-mail at datenschutz@team.mobile.de or approach our customer service. You may also contact us in writing: mobile.de GmbH – Data Protection, Albert-Einstein-Ring 2-6, D-14532 Kleinmachnow Dreilinden. More information about eBay Inc. and on how eBay treats and protects personal information is available at the eBay-Privacy Center .
 

Withdrawal of Consent

You can withdraw your consent to the use of your personal information in accordance with this Privacy Notice at any time with effect for the future by deleting your user account. You will then no longer be able to use our service as registered user so that specific functions will no longer be available to you. You can do this yourself in your user account or contact our customer service for this.