mobile.de - Imprint

HRB 271620 B, Charlottenburg Local Court
VAT Identification Number according to § 27a of the German VAT Act (Umsatzsteuergesetz):
DE203779911
Management: Ajay Bhatia and Katja Thieme

Loan Brokerage
Supervisory authority for the licence according to § 34c (1) No. 2 of the Trade Regulation Act (GewO): Charlottenburg-Wilmersdorf District Office of Berlin
www.berlin.de/ba-charlottenburg-wilmersdorf

Member of the Chamber of Industry and Commerce Berlin, Fasanenstr. 85, 10623 Berlin.

Professional title: Loan broker according to § 34c (1) No. 2 GewO, Federal Republic of Germany.

Professional regulations:
• § 34c GewO
• Broker and Property Developer Ordinance (MaBV)

The professional regulations of the GewO and the MaBV can be viewed and accesed via the website of the Federal Ministry of Justice and juris GmbH www.gesetze-im-internet.de.

Insurance Brokerage
Supervisory authority for the permit as insurance agent according to § 34d (1) GewO:

Chamber of Industry and Commerce Berlin
Fasanenstr. 85
10623 Berlin
www.ihk.de/berlin/

mobile.de GmbH is registered as an insurance agent with a licence according to § 34d (1) GewO in the Broker Register under registration number D-1180-C5D97-89.

Professional regulations:
• § 34d Trade Regulation Act (GewO)
• §§ 59 - 68 Insurance Contract Act (VVG)
• Insurance Brokerage Ordinance (VersVermV)

The professional regulations can be viewed and accesed via the homepage operated by the Federal Ministry of Justice and juris GmbH www.gesetze-im-internet.de.

Information on out-of-court dispute resolution according to § 36 Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz) (in conjunction with § 214 (1) N0. 2 VVG)
For out-of-court dispute resolution in matters concerning our insurance brokerage activities, the consumer arbitration board listed below can be contacted. We are obliged to participate in dispute resolution proceedings before this consumer arbitration board.

Versicherungsombudsmann e. V.
Postfach 08 06 32
10006 Berlin
https://www.versicherungsombudsmann.de/

mobile.de is not willing or obligated to participate in dispute resolution proceedings before a consumer dispute resolution body (§ 36 (1) No. 1 of the German Act on Dispute Resolution in Consumer Matters (VSBG)).

Report on internal complaint management
Please find the Report about the effectiveness of the internal complaint-handling system in accordance with Article 11 of the REGULATION (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services here.

Mediation with commercial sellers
Please note that the mediation service provider listed herein can only handle requests to initiate mediation proceedings (i.e. requests for out-of-court dispute resolution). They cannot handle general requests.
Bundesverband Onlinehand e.V. - Mediationsstelle -

Information about the monthly active recipients of the mobile.de platform according to Art. 24 (2) of Regulation EU 2022/2065 (Digital Services Act)

Central contact points in accordance with Article 11 of Regulation EU 2022/2065 (Digital Services Act)
Central Point of Contact for Member States' authorities, the European Commission and the Board according to Article 11 of the Digital Services Act (VO EU 2022/2065): dsa-authorities@team.mobile.de
• Communication possible in English and German.
• User inquiries and complaints are not processed via this contact point, or only with a delay. Therefore, we recommend that you contact our customer service team directly at service@team.mobile.de