mobile.de Complaint Report

Report about the effectiveness of the internal complaint-handling system in accordance with Article 11 of the REGULATION (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services


From August 01, 2020 to July 31, 2021, mobile.de GmbH received a total of 21,126 complaints from commercial users registered with mobile.de. 3,176 of the complaints were received in the form of objections to measures taken by mobile.de. In addition to appeals against sanctions, the complaints are based on technical problems as well as application errors.

The average processing time was around 13 hours. There were no mediation cases in the reporting period.